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St Paul's Catholic Primary School

A Voluntary Academy

Aspire not to have more but to be more – St Oscar Romero

Responding to Concerns

At St Paul's we strive to listen to and resolve any concerns that arise. Pupils have access to 'worry boxes' within their classrooms as well as dedicated circle time and curriculum time to discuss wider issues that may affect them.

From time to time parents, and others connected with the school, may become aware of matters which cause them concern. To encourage resolution of such situations, the Governing Body has adopted a Complaints Procedure.


The procedure is devised with the intention that it will:

  • Usually be possible to resolve problems by informal means
  • Be simple to use and understand
  • Be non-adversarial
  • Provide confidentiality
  • Allow problems to be handled swiftly
  • Address all the points at issue
  • Inform future practice so that the problem is unlikely to recur.




Parent’s views and concerns are welcomed through the parental questionnaires and the suggestion box located in the entrance hall. We endeavour to respond to all named concerns/suggestions as soon as possible.


Teachers are available after school and we ask that you request an appointment with Mrs Wood our School Business Manager who will be happy to accommodate you in making an appointment.


If after speaking to the class teacher you feel that your concerns need further investigation/discussion in order to resolve them then, please contact Mrs Wood to make an appointment with the Headteacher.